Rolling Press Terms & Conditions

By placing an order, you are forming a legally binding contract with Rolling Press for products and services, and you agree to be bound by the following Terms and Conditions.
Rolling Press reserves the right to update our Terms and Conditions without notice.

The fees for Rolling Press products and services, which include the cost of processing, printing, shipping and/or mailing, and any other charges applicable, are due and payable together with the submission of an order. Orders in the state of New York are subject to state sales tax unless a resale certificate is submitted at the time of order placement. Rolling Press requires a 50% deposit of the agreed upon estimate, or pre-payment on all orders with the exception of certain customers pre-approved for Credit Terms. Rolling Press grants Credit Terms on the print portion of orders only. All mailing services and postage related fees must be prepaid. Rolling Press accepts Purchase Orders from government and educational institutions with prior approval and requires the submission of the PO number at the same time the order is submitted. Any amount due to Rolling Press, which is not paid, may result in non-delivery of the order, and interest charges as allowed by law. Customers are responsible for all related collection costs, legal fees and interest. All returned checks will be charged a fee of $25.

Color Reproduction & Quality 
Rolling Press will meet print industry standards regarding color and quality. The accuracy of each color reproduction is targeted to be within 90% of the approved proof, provided that the proof simulates the intended paper surface (e.g. inkjet proofs simulate coated papers, but not uncoated papers). Otherwise, Rolling Press will faithfully interpret a close proximation of color as conditions will allow. Rolling Press accepts no responsibility whatsoever for color variations between submitted images and the actual artwork or product they represent because of the limitations in printing. Rolling Press cannot assume color accuracy unless a hard proof is ordered.

Clients must provide print ready files suited for the commercial printing process. Rolling Press is not liable for files printed poorly due to low resolution images provided by the client. Clients are fully responsible for all text and layouts. Furthermore, Rolling Press is not responsible for errors and omissions in artwork, either supplied by the client or edited by Rolling Press, approved by the client.

Clients must provide all full color printing images in CMYK format. Rolling Press is not responsible for the color shift that occurs in conversions from RGB to CMYK color modes. Orders requiring spot colors must be created using PMS colors.

Over-runs and Under-runs 
Rolling Press follows the industry standard of +/- 10% regarding over-runs and under-runs. Overruns or underruns not to exceed 10% of the amount ordered shall constitute an acceptable delivery. If you receive more prints than you ordered, these are complimentary extras that are sent to you at no charge. Any deficiency shall be credited to your account proportionately. If a required quantity is needed, this must be stated when order is placed.
Soft & Hard Proofs
A soft proof is sent to the client’s email address in PDF format. The soft proof will be completed within one business day once the print ready files have been uploaded to the order. The client can view it on a computer screen or download and print. The soft proof represents only the design layout, text accuracy, image proportion and placement; it is not meant for reviewing color accuracy or density. Rolling Press cannot guarantee color quality unless a hard proof is ordered. In the case of online orders, soft proofs are created and presented during the process. Approval of soft proofs are required before the order is purchased.
A hard proof is a printed simulation of the final result. For digital printing, hard proofs are printed on the actual stock using the same press that will print the final, approved product. For offset printing, a hard proof is a printed proof that has been calibrated to the press that will print the final, approved product. The proof media will best simulate a coated stock. Projects that are specified for uncoated stocks will use the same hard proof as a color target where the accuracy of color will be affected by the physical behavior of wet ink on uncoated paper.
Hard proofs can be reviewed on site, or can be mailed to the account address. Delivered hard proofs must be returned to Rolling Press to initiate order turnaround. If your order is color critical, Rolling Press strongly suggests you purchase a hard proof. Any changes to orders must be in writing. Rolling Press will not proceed with verbal corrections or approvals.
Rolling Press will contact the client (by e-mail or by phone) when errors are detected in supplied files. The client will be alerted to the issue and given the following choices:
1. Resubmit a corrected file.
2. Request an estimate for Rolling Press to correct your files.
Turnaround Time 
The turnaround time selected by the client begins with online proof approval of our soft proofs or when approved hard proofs are returned to our location. If your job or proof is approved after 3:00 P.M. EST, printing turnaround time begins next business day. Please make a note that Rolling Press is closed on Saturdays, Sundays, and Holidays. Your selected turnaround time does not include shipping and should be taken into consideration when choosing your method of shipping.

Printing turnaround for approved orders is guaranteed. If your deadline is not met our policy is to refund any rush charges or upgrade a future order to include rush services. Only orders with written instructions regarding a specific ship date will be considered for a full refund. The date requested, however, must be achievable with the selected print turnaround.

Mailing Services 
Mailing list(s), while in Rolling Press’s control, is/are the sole property of the client and shall be used only with the client’s instructions. Once the piece is delivered to the USPS, Rolling Press’s responsibility ends. Rolling Press is only responsible for the preparation and delivery of mailing pieces. In no case is Rolling Press liable for loss of business, incidental or consequential damages, or costs in excess of billing for services related to the specific job.
Shipping & Handling 
Delays or damages during shipping are the sole responsibility of the carrier providing shipping services. For UPS claims please call 1-800-PICK-UPS. For FedEx claims please call 1-800-GO-FEDEX. For delivery messenger claims, Rolling Press will first try to act as a mediator, and will provide the contact information of the hired company in necessary. Rolling Press is not responsible for delays or damages caused during shipping.
Cancellation of Orders 
Cancelled orders require compensation for incurred costs and related obligations:

• If no work has been done, a full refund or credit will be issued.
• If a soft proof is completed there will a charge of $40.00.
• If a hard proof has been completed, the client is responsible for the cost and delivery of the proof (hard proof costs vary based on job description).
• If the order has been printed (regardless of shipping status), no refund is available.
• If order is not completed within 60 days of being placed due to client’s delay, it will be cancelled by Rolling Press and charged according to the terms above.

All claims regarding printed jobs must be submitted in writing for evaluation within 10 business days of receiving your product. Any claims submitted after this deadline will not be accepted.
If the claim is for a print replacement (reprint) or 100% credit (refund), we will ask that you send back the entire product in person or by shipping carrier, before a final adjustment or reprint will be completed. All other adjustments or credits will be evaluated based on a job-to-job basis.

You agree to indemnify and hold Rolling Press and its parent companies, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site, violation of these Terms and Conditions, or other infringement by you, or any other user of your member name, of any intellectual property or other right of any person or entity.

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About Us

Rolling Press is a family-run commercial print house that brings together environmentally-friendly methods, ethical practices, and personalized service. Founded in 1998, Rolling Press represents the harmony of traditional craftsmanship and sustainability.

We are a group of experienced professionals who still love the look and feel of ink on paper. We use a variety of certified and recycled papers, print with non-toxic and vegetable inks, run on renewable green energy, and help review projects and suggest ways to reduce paper waste and energy consumption. At Rolling Press, every decision is made with a purpose, where everything should ultimately leave a positive or neutral imprint.

We specialize in working with non-profits, entreprenurial start-ups, local businesses, artists and artisans, schools and universities, art and cultural institutions, and eco-conscious businesses. Whether you are printing a line of greeting cards, need marketing materials and packaging, or are preparing an annual report, catalogue, or look book, we’ll work with you to figure out the best options for getting excellent results – all while staying within your budget.

When you come to Rolling Press and work with us, you’re benefiting from an approach that brings together calibrated technology with the training and eye that can only come from years of hands-on experience.

Our Approach

Wind-Power Energy
To further maximize our energy efficiency and reduce our CO2 emissions, we have switched from conventional energy to sustainable energy generated by wind. Wind-powered electricity is renewable, which means it can replenish its own resources naturally, continually, and reliably. As a manufacturing facility, we can consume a great amount of energy throughout the year. By using renewable energy, we are preventing 50 tons of CO2 from entering our atmosphere each year. Electricity is efficiently generated with specially designed turbines that capture the power of wind. We receive our power from the Fenner Wind Farm in Madison County, New York, about an hour southeast of Syracuse. Their 20 wind turbines provide up to 30 megawatts of energy throughout the state of New York annually, including here in Brooklyn.

Echo-Friendly Sound Reduction
When you visit our facility, the first thing you’ll notice in our production area is probably our walls of egg trays. While the appeal of this lo-fi chic design choice is apparent, these egg trays are not simply there for aesthetic purposes. They are also perfect for cost-efficient sound reduction. With its concave parabolic shape, each pocket essentially absorbs echoes and high-pitched noises by canceling sound waves. Our equipment can generate quite a bit of noise when everything is in full production, and those egg trays contribute to safer and healthier working conditions for everyone. Noise pollution is still pollution, and prolonged exposure to noise pollution is also known to cause a number of physiological and psychological health concerns, such as irritability and aggression, increased levels of blood pressure, stress, and hypertension, not to mention tinnitus and hearing loss. They also help us to be good neighbors, since the classrooms of The Children’s School P.S. 372 are directly across the street. The egg trays are also made from recycled materials, so they’re a great example of how we reduce, reuse, and recycle. Incidentally, we’ve noticed the trays’ incubating qualities that help us reduce energy for heating and cooling throughout the year. All in all, they’re quite environmentally “sound” indeed.

Efficiency & Appropriateness
When people first consider using a green printer, often their first concern is that they’ll need to spend more for an eco-friendly product. At Rolling Press you don’t have to pay more to be more responsible – we make green printing affordable. How? By focusing on efficiency and appropriateness. To produce a project efficiently is to travel through the entire manufacturing process and identify ways to minimize time, raw materials, and energy. And the easiest way to accomplish this is to keep formats simple and standard. That may sound uninteresting, but if you remove all the aspects that slow down an otherwise streamlined process, you can find great cost-savings. And rather than changing a standard format, we would prefer you invest your time and energy into design and photography. In any case, we will be glad to help you determine the best way to produce your project efficiently. And how do we determine the appropriateness of design? We simply ask whether or not it is “over- designed” for its purpose. Does it have one too many embellishments? Does it even need any embellishments? Sometimes the aesthetic principle of “less is more” can also prove to be financially practical. A common scenario found in printing is paying too much for excess. And where excess exists, waste is sure to follow. Ultimately, our best advice is to consult with us during your design process. Our goal is to help you maximize your efficiency and value, while minimizing your waste and cost – all without compromising the message you want to communicate.

Our Medium

Recycled Paper
At Rolling Press, we always offer a selection of premium-quality, responsible papers which incorporate a variety of features of sustainability and performance. All of the papers we have chosen were selected because they have a combination of most of these criteria: they are managed by strict international forestry programs, made with recycled fibers, processed without chlorine, manufactured with renewable energy, and made carbon neutral. Are all of the papers we recommend 100% recycled? No, but not all 100% recycled papers can accommodate the demands of all projects. Instead, certified papers offer a great solution for specific demands and sustainable forestry practices. Having most of our papers processed chlorine-free is a benefit that should not be overlooked. Bleaching papers using chlorine can yield extremely toxic by-products such as dioxins. Dioxins are recognized by the World Health Organization as one of the “Dirty Dozen,” a group of dangerous chemicals known to be persistent organic pollutants. They are often described as one of the most dangerous poisons known to public health, causing cancer and other diseases. And because of their chemical stability and their ability to be absorbed by fat tissue, the higher one goes up the animal food chain, the higher the concentration of dioxins to be found. Our selection represents an excellent balance of responsibility, performance, aesthetics, and affordability. And what sets us apart from many others is that we regularly carry these specialty papers, which means you don’t need to pay a premium to get them. You can rest easy in knowing that whichever of our papers you choose to print on, its been heavily vetted with an eye towards excellent performance on press as well as environmental responsibility.

Vegetable-Based Ink
Though soy-based inks are a better choice than petroleum-based inks, we have found an even better option in vegetable-based inks. Vegetable-based inks are made from mostly linseed or flaxseed oil. Linseed is a far easier crop to maintain and harvest than soy, as it requires less water and land. Decreasing our dependence on a single crop with an overwhelming demand like soy also helps lessen the impact of any future epidemic crop disease. Both soy-based and vegetable-based inks allow papers to be recycled more easily during the de-inking process due to their higher oil-to-pigment ratio. And, because they allow us to print more vibrant colors, we can use about 15% less ink than petroleum-based inks. Equally as important is the amount of Volatile Organic Compounds (VOCs) removed from our inks. VOCs are chemical vapors that evaporate during the drying process and become greenhouse gases, contributing to air pollution and climate change. While most standard inks contain up to 30% VOCs, our inks average below 2%. What about print quality and matching Pantone colors? Not a problem. Our printed results look no different than any other quality print house. We take pride in offering a genuinely great product that just happens to be environmentally-friendly.

Non-Toxic Ink
While the use of vegetable-based inks is certainly preferable for offset printing, our digital presses use non-toxic dry inks rather than liquid inks (which require supportive chemicals and solvents). Dry toner inks are fine powders which are designed to be safe and non-toxic, following strict emissions standards, and which do not produce hazardous waste. Since toners are a dry ink, they do not get absorbed into the fibers of paper. They are fused onto the surface, which has the added benefit of maintaining vibrant colors when printed on uncoated papers, unlike offset inks which are absorbed and may become muted. And because the inks are fused, not absorbed, dry toners are easily de-inked and recycled without energy intensive methods.

Our Process

Offset Printing
Offset printing is the leading method of production for most paper goods in our everyday surroundings.Compared with other methods, offset is most ideal for balancing cost, larger quantities, and quality results. And given its versatility, it’s the first choice for printing with specialty inks such as Pantone or metallic colors, and on a variety of papers. While the results are often most impressive, they do call for significant time and setup costs, requiring suggested minimums to help justify the cost of production. Depending on the size and scope of the project, minimums can start at 500 or 1,000 copies, while others can start at 5,000 or 10,000. Offset printing is ideal if you are looking for both quality and quantity. Feel free to consult with us and we’ll be more than happy to help you make the best decision for your project.

Digital Printing
While offset printing is the preferred method for its high quality and aesthetic finish, it has the disadvantage of being too costly for smaller quantities. Advances in digital imaging technology can now emulate offset quality at a fraction of the setup time and cost. Thanks to digital printing’s comparatively streamlined production process, small quantities are no longer cost-prohibitive. On the one hand, digital printing makes things faster and easier for the printer, because it allows us to forego expensive printing plates and the messy lithographic techniques of wet inks and complicated chemistry, all of which helps lessen the burden of setting up. And digital presses are mostly designed to print in full-color already, thus streamlining the overall cost-efficiency. Since we can focus our energy on tweaking color and calibration, rather than on cleaning up wet inks, we can print more jobs in a short amount of time – which allows us to print smaller runs, at lower costs, which helps you get what you want faster and cheaper. But equally important, the environmental benefits of digital printing compared to offset are myriad. By skipping printing plates and wet inks, digital printing eliminates the countless number of peripheral cleaning agents and solvents needed to maintain the daily operation of an offset press. This alone can remove tons of metals and thousands of gallons of chemicals from the waste stream each year. The energy consumption of a digital press is considerably less than its counterpart, drawing less power from the grid. Our electricity bill is all the proof we need to know we’re doing the right thing. And with finer controls over color and precision, the amount of paper spoiled for makeready is as low as 2% of what was needed for offset – a 98% reduction in paper waste. When we save, you save. It’s as simple as that.